Owned by the Svabik Family; Aaron, Kim, Andrew & Joshua Jon, their “About Us” tells us more:
“Regardless of what you do for a living or deal with in any given day, fine writing instruments are your hobby, your joy, and down time. It is our goal is to meet you on that level and make your experience with us as pleasant as possible. We treat your repairs or brokered pieces as if they were our own. ..To better serve our clients, we moved into more complex, intricate repairs, added a comprehensive storefront, offer brokering and location services and welcome you into our shop anytime from anywhere in the world…The internet is impersonal; we are not. This is who we are….”
And how’s this for service? You can actually watch them working live!